Claims Assistant

The Division

The Sports Business Division is responsible for the entire sports business portfolio and drives end-to-end commercial growth across horse racing, football, lottery, and emerging sporting opportunities. It focuses on strategic marketing to attract and retain diverse customer segments, leads the Racecourse Masterplan development, spearheads new ventures with global growth potential, and manages the sports wagering portfolio to drive revenue and profitability.

The Department

The Claim Management Section of Betting Operations & Systems Department provides dividend claims services to the public, as well as operating the Mark Six Draws. We are looking for a proactive and highly motivated individual to join our team. 

Major Tasks

Your will

• Provide operation and administrative support on claim cases processing including data input, audio records housekeeping, filing and report compilation
• Support on communications with internal parties and customers for enquiries by phone
• Provide claim progress and investigation result to customer by phone
• Perform other general duties assigned by supervisors

About You

You should have

• HKCEE / DSE or above
• Solid working experience in customer service area is an advantage
• Good interpersonal skills and be a good team player
• Good communication skills in spoken English and Chinese (able to speak Putonghua will be an advantage)
• Familiar in MS Office, including Word and Excel;
• Ability in Chinese word processing is a Must;
• Available to work at least 2 to 3 days per week including Saturdays, Sundays and Public Holidays

Working Hours

Mon - Sun: Average 7 to 9 working hours per shift in between 9:00 a.m. to 11:45 p.m. Actual working hours depends on roster and operational need.

Working Location

Sha Tin Racecourse (Near Fo Tan MTR Station)

Payrate: $80

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.