Customer Care Representative (Digital & Feedback)

The Department:

The Integrated Contact Centre in Retail and Telebet Services Department provides one-stop customer service to the Club’s customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and feedback handling, etc.

The Job:

• Respond to customer enquiries via email or live chat.
• Conduct feedback investigations and collaborate closely with relevant parties to provide timely responses to customers via various communication channels.
• Provide accurate and efficient responses to customer enquiries, utilizing extensive product knowledge to deliver proficient service.
• Assist customers in resolving issues, troubleshooting problems and providing guidance on our products and services.
• Handle ad-hoc tasks assigned by your superior.
• Be available to work shifts, including day and night race meeting days; weekends and public holidays.

About You:

• DSE / HKCEE or above.
• Prior experience in the customer service field is preferred.
• Familiarity with inbound call platform is advantageous.
• Strong multitasking abilities; self-motivated, adaptable, and flexible in a fast-paced environment.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in both written and spoken Chinese and English; fluency in Mandarin is a valuable asset.
• Good typing skills; minimum typing speed of 50 words per minute with 90% accuracy in English, and a minimum speed of 20 words per minute with 90% accuracy in Chinese is required.

Terms of Employment:

Pay-rate

$88 per hour

Working Hour

Average 4-8 working hours per day and 3-5 days per week.  Actual working hours depend on operational need and on rostering basis

Working location:

Sha Tin Racecourse

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.