Customer Care Representative

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Sports Business Division is responsible for the entire sports business portfolio and drives end-to-end commercial growth across horse racing, football, lottery, and emerging sporting opportunities. It focuses on strategic marketing to attract and retain diverse customer segments, leads the Racecourse Masterplan development, spearheads new ventures with global growth potential, and manages the sports wagering portfolio to drive revenue and profitability.

The Department

The Customer Systems and Operations team provides the mission-critical wagering operations in account services, claims handling and lottery draw operation. It also leads the adaptation of CRM and automation technology in the Club and drives new initiatives in customer touch point experience and enables technology to support marketing and loyalty program as well as cost-effective internal CRM processes.

Major Tasks

• Support betting account maintenance
• Respond to colleague enquiry and resolve service request in a timely manner
• Maintain up-to-date & accurate record of betting accounts
• Perform other office duties and ad-hoc tasks as assigned by the Supervisor, which may occasionally be carried out outside HKJC premises

Education

• Secondary graduated

Skills

• Good communication and interpersonal skills
• Proficient in MS office (Outlook, Word and Excel)

Experience

• 1-2 years of experience in an administrative role is a plus

Working Location

Sha Tin Communications & Technology Centre, Sha Tin Racecourse