Deputy Executive Manager, IT Change Release Management

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job

You will:

• Lead the end-to-end planning, scoping, scheduling, and coordination of software releases across multiple value streams, tribes, projects and platforms, managing and communicating release plans, dependencies, risks, and conflicts across multiple value streams, projects and programmes
• Lead the identification of release dependency management by identifying and addressing interdependencies between value streams, tribes, projects, programmes and business areas to ensure technical, functional, and business readiness before deployment
• Conduct release risk management by proactively mitigating potential issues, aligning stakeholders on contingency plans, and establishing rollback strategies for IT Change releases
• Create and maintain alignment to the aggregated release deployment schedule, and coordinate with development teams, QA, IT operations, and business stakeholders to ensure successful releases, enhancing cross-team collaboration and communication to optimise alignment between development, operations, and business teams
• Optimise the efficiency and effectiveness of release packages, maintaining risk and quality standards whilst iterating towards smaller release windows in conjunction with the IT Service Excellence team
• Responsible for maintaining stability and efficiency across release deployment activities through post-deployment verification, sign off and hand over, including coordination of deployment sequence, monitoring of deployment progress, immediate issue resolution and controlled management of rollback procedures if needed
• Establish, maintain and enhance release management processes and governance to support IT Change and lead the controlled transition of IT Change releases from traditional “Big Bang” release cycles to more agile release patterns
• Drive the deployment of release automation tools and practices to improve efficiency and reliability, working with the IT CTO and Quality Assurance to increase productivity across the development team
• Role model a culture of quality and continuous improvement for Release Management, establishing measures and metrics to monitor overall release effectiveness, working to improve release predictability and transparency
• Balance the demands of increasing release frequency with the need to maintain a high level of release quality
• This role will work closely with IT Operations and Service Excellence team members to ensure releases meet production acceptance criteria and non-functional reliability requirements are included in early change planning

About You

You should have:

• University degree in Computer Science, engineering or related discipline
• Experience with both traditional ITIL-based and agile release methodologies
• Understanding of DevSecOps practices and principles
• Experience leading teams through agile transformation
• An experienced IT Release manager with 5+ years of IT release management leadership
• Proven stakeholder management and communication skills, up to and including Executive level

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax: 2966-5770

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
 

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.