Manager, Betting Control Centre (Operations and Optimisation)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Sports Business Division is central to the Club’s overall aspiration to become a globally recognised sports and entertainment brand, with world-class horse racing at its core. The Division’s overarching focus is to deliver sustainable growth of the Club’s sports business, deepen customer engagement, and contribute to position the Club as a leading global sports and entertainment brand to enable its commitment to social betterment. Its strategy is delivered through three pillars: broadening the fan base and prospecting new customers, growing the sports wagering business, and building the Club’s brand and commercialising its assets. 

Job Summary

The job holder works under BOCC (Operation and Optimizations) Team and reports to Senior Manager, Betting Control Centre (Operations) (SM, BCC(O)).  He / She is responsible for managing the daily operations of Operation and Optimizations on a 7x24 basis, to monitor the wagering digital platform healthiness, funds transfer services stability, and the deliverability of Robotic Process Automation (RPA) processes that increase checking efficiency.

The Job

• Manage the daily operations of O&O on a 7x24 basis, to monitor the wagering digital platform healthiness, funds transfer services stability, and the deliverability of Robotic Process Automation (RPA) processes that increase checking efficiency
• Facilitate Digital Services to execute daily wagering operations of digit platforms, ensuring accurate and efficient processing of service requests while strictly adhering to SOPs
• Assess identified system abnormality with appropriate customer impact, and collaborate with appropriate teams including incident management to resolve effectively
• Facilitate DS team in conducting hygiene checks
• Collaborates with IT and Business Units on the implementation of new digital wagering initiatives and system enhancements, conducts system operation familiarization, and identifies process and control requirements to support management evaluation and implementation readiness
• Regularly reviews and enhances daily operational and LCT checklists to incorporate new or enhanced digital wagering services, ensuring that critical operational stages and control points are appropriately monitored and validated
• As a RPA specialist under to implement the identified operation processes to streamline, via RPA or other appropriate technologies. Monitor progress and report results regularly.
• Assist Senior Manager on operational dashboard establishment for providing real-time visibility into operational performance, from wagering and incident management perspective.
• Collaborate with IT to migrate the current channel-focused dashboard to new technology platform
• Monitor supporting staff to ensure smooth operations, and manage the team talents’ development via coaching and knowledge sharing
• Manage and supervise a team of part-time staff to provide daily operations
• Assist Line Manager to manage internal processes and budget for capex/opex
• Assist Line Manager to contribute to financial planning and resource management to ensure effective operations within budgetary constraints
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business
• Undertake other duties as assigned by supervisior(s)

About You

• Bachelor degree in Business or Marketing with strong technology knowledge and experience in e-Business or Bachelor degree in Computer Science / Electronic Engineering / E-Commerce with a keen business sense and ability to take the customer's viewpoint
• A minimum of 10 years' relevant working experience in e-channels operations, preferably with experience in projects implementation and incident management
• Applicants with less experiences will be considered as Assistant Manager
• Excellent project management skills and strong interest in e-Business digital services
• Experience in formulating and automating operation tasks with decent plan
• Knowledge or working experience in Agile Framework development such as Product Owner role would be a PLUS
• Knowledge or working experience in automation tools (e.g. UiPath) or programming language  (e.g. Python, JavaScript) would be a PLUS
• Ability to be energetic, creative and persistent in achieving results
• Excellent written and oral communication skills in both English and Chinese
• Ability to work on shifts round the clock, including Sundays and public holidays

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. 

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.