Manager, Betting Control Centre

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class horse sports and entertainment organisation that acts continuously for the betterment of our society. The Club has a unique value creation model, through which the Club generates sustainable economic and social value for the benefit of the community and supports the HKSAR Government in combatting illegal gambling.  The Club is Hong Kong’s largest single taxpayer and one of the city’s major employers. Its Charities Trust is one of the world’s leading charity donors.

The Division

The Sports Business Division is central to the Club’s overall aspiration to become a globally recognised sports and entertainment brand, with world-class horse racing at its core. The Division’s overarching focus is to deliver sustainable growth of the Club’s sports business, deepen customer engagement, and contribute to position the Club as a leading global sports and entertainment brand to enable its commitment to social betterment. Its strategy is delivered through three pillars: broadening the fan base and prospecting new customers, growing the sports wagering business, and building the Club’s brand and commercialising its assets.

Job Summary

The job holder is responsible for independently managing the duty Betting Operations Control Centre (BOCC) operation team on a 7x24 rostering basis to support smooth wagering operations for Racing, Football and Mark Six. Responsibilities involve managing 24/7 operations, supervising an operations team, monitoring system health, responding to incidents, participating in operation enhancement projects, reviewing system implementations, implementing new initiatives, evaluating subordinate performance, supporting due diligence actions, ensuring compliance with gambling policy and legal requirements, and performing additional duties as assigned by the line manager.

The Job

• Manage the day-to-day operations on a 7x24 rostering basis and ensuring the operations are in integrity, efficient, and in compliance with all regulatory requirements
• Act as the Office-in-Charge to supervise a team of operation staff to provide efficient services and support to internal customers and external partners around the clock, and also to deliver assigned team tasks
• Monitor and master the health status of operations system, establish preventive measurements and work plans to govern daily operations and secure business continuity
• Respond and manage incidents in relation to operational and technical issues. Initial Emergency Response Plan and Contingency Planning in significant incidents and major service disruption
• Participate in operation enhancement project requirement stage, pre-implementation stage and handling implementation activities
• Review system and infrastructure implementation and management to facilitate the business process and enhance operations efficiency. Reinforces desirable work practices and explore new initiatives to enhance service quality
• Implement new project initiatives to operations by reviewing and proposing changes to SOP, conducts training sessions to subordinates, and brings feedback to project team for system fine-tuning
• Evaluate performance of subordinates regularly, and put forth suggestions to superiors on subordinates' development plans
• Due Diligence Support: Provide support for the execution actions per direction from customer due diligence (CDD) exercises conducted by the Due Diligence Team and SandI. Ensure the team conducts the AML-related operations in accordance with the SOP and the Club Policy
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business
• Undertake other duties as assigned by Line Manager

About You

• Bachelor degree in Business or related disciplines
• A minimum of 8 years' operational experience at supervisory level in a control centre like environment
• Ability to be dynamic, energetic and self-motivated
• Excellent communication and interpersonal skills in both English and Chinese
• Knowledge of horse racing and football betting an advantage
• Ability to work independently and be willing to work on 24-hr shift and travel to other countries
• Proficiency in MS Office applications: Word, Excel, PowerPoint

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.