Manager, Charities (Grantee Relationship Management)

Job Summary

The Grantee Relationship Management Manager is responsible for ensuring efficient and effective support for our grantee partners, which includes maintaining compliance and procedures across the grantee project lifecycle. Key responsibilities involve leading the onboarding and orientation of all new grant projects and grantees, developing and implementing standardized frameworks and tools to optimize the relationship management process, and facilitating collaboration between grantees and the organization's cross-functional teams. The Manager will oversee a team of specialists to address grantee inquiries, and assist on internal and external project reporting requirements.

The Job

You will:

• Handle payment requests (including claims vetting) on approved donation projects to ensure good use of Trust donations according to budget.
• Guide officers through claims vetting and service support of all approved projects and provide training to the team for updates in procedures and standards.
• Handle and facilitate the authorization approval of change requests for donation projects, including budget movement and changes (virement requests from grantees), change or extension to project scope, etc.
• Coordinate with grantees and internal teams to ensure reasonableness of requests and timely approval.
• Support project monitoring on its progress and deliverables through service visits, and review of output achievements in progress reports.
• Oversee end-to-end grantee relationship management process, responsible for onboarding and orienting all new grant projects and grantees, along with providing ongoing support throughout the project lifecycle.
• Lead a dedicated team of specialists, overseeing various aspects of grantee relationship management, including project governance and reporting.
  • Involves managing the team, providing training and coaching, and handling any people-related issues.
• Ensure seamless and efficient grantee support, collaborate cross-functionally with other teams across the organization.
  • Enable the coordination of resources and expertise to best serve the needs of grantee partners.
• Enhance the overall effectiveness of grantee management, develop and implement standardized frameworks, procedures, and tools.
  • Includes monitoring and analyzing key performance indicators related to grantee satisfaction and project governance, and providing data-driven recommendations to leadership.
• Undertake other duties as assigned by the line manager.

About You

You should have:

• Bachelor's degree or equivalent.
• 8-10 years' relevant experience, preferably in accounting / audit / customer services / relationship building, with exposure to NGOs, Government, or public and social service sectors.
• Good computer literacy in using Excel, Word, and PowerPoint.
• Strong analytical, organizational and report writing skills.
• Good communication skills and language proficiency (both English and Chinese).
• Good people management skills in leading and interacting with various internal and external stakeholders.
• The ability to effectively manage multi-tasks and work under pressure.

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.