Requisition ID: 3080

Manager, Customer Growth and Experience (Tourist)

The Department

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

The job holder is responsible for identifying market opportunities, stratgegic collaboration with tourism partners , design and create innovative tourism products that appeals to visitors. He is also responsible in managing budgets and contracts, collaborating with local stakeholders , promoting products through various channels to meet sales targets and drive profitability.

The Job

You will:

Conduct market research and analysis to identify trends and opportunities in the tourist sector.
Create tourist itineraries and packages tailored to visitors’ preferences.
Develop targeted market and pricing strategies for visitors packages.
Maximize product profitability by analyzing market data, establishing right pricing, and managing distribution channels effectively.
Collaborate with various tourism stakeholders to promote racing tourism products.
Perform regular performance analysis and reporting to assess the effectiveness of marketing strategies and product offerings.

About You

You should have:

Univeristy degree holder in marketing and business related disciplines preferably in a hospitality related field.
A minimum of 6-8 years' relevant experience in tourism product development, business development, sales or a related role within the travel and tourism industry.
Excellent communication, negotiation and relationship building skills to work with a diverse stakeholders.
Strong project management skills to manage multiple projects simultaneously from ideation to launch.
Strong network in the hospitality industry.

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.