Requisition ID: 1553

Membership Services Assistant - Hotline (1 year temp)

The Department

The Membership Services Department plays an essential role in providing co-ordination and administrative support, and amenities to the Club's 29,000 Members and their families.

The Job

To provide services and support by 7-day operation hours in Members Services Hotline and perform telesales activities within appropriate timelines to drive initiatives of different programmes.
To address members’ general inquiries, perform raceday and non-raceday reservations and provide mobile app technical support in accordance with the Club’s standard policies and procedures.
To communicate with the internal colleagues to ensure that Members’ needs are being handled and followed-up.
To record and follow Members’ feedbacks and complaints timely.
To accept the duties which assigned by the Line Manager(s).

About You

A university degree holder with minimum 1-year experience in service industry.
Experience in Call Centre is an advantage.
Good understanding of Customer Management System.
Strong co-ordination skills with fluency in spoken Cantonese and English and in written English.
Knowledge in written Chinese and spoken Mandarin is an advantage.
Hands-on experience of MS Office applications (Word, Excel and PowerPoint).
Chinese typing is preferable.

Working Locations:

Sha Tin Communications & Technology Centre, Sha Tin Racecourse, Sha Tin

Terms of Employment

The level of appointment will be commensurate with qualifications and experience. A temporary employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.