Requisition ID: 3740

Membership Services Assistant - Hotline (1 year temp)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

To provide services and support by 7-day operation hours in Members Services Hotline and perform telesales activities within appropriate timelines to drive initiatives of different programmes.
To address members' general inquiries, perform raceday and non-raceday reservations and provide mobile app technical support in accordance with the Club's standard policies and procedures.
To communicate with the internal colleagues to ensure that Members' needs are being handled and followed-up.
To record and follow Members' feedbacks and complaints timely.
To accept the duties which assigned by the Line Manager(s).

About You

A university degree holder with minimum 1-year experience in service industry.
Experience in Call Centre is an advantage.
Good understanding of Customer Management System.
Strong co-ordination skills with fluency in spoken Cantonese and English and in written English.
Knowledge in written Chinese and spoken Mandarin is an advantage.
Hands-on experience of MS Office applications (Word, Excel and PowerPoint).
Chinese typing is preferable.

Working Locations:

Sha Tin Communications & Technology Centre, Sha Tin Racecourse, Sha Tin

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

我們提供具競爭力的薪酬及福利待遇、充滿活力的工作環境，以及多元的發展機會。

Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application.

為你的事業加強馬力! 請點擊 "立即應徵"，建立帳戶並提交履歷及相關資料進行申請。

Equal Opportunity and Inclusive Hiring平等機會與多元招聘

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

香港賽馬會作為提供平等就業機會的僱主，致力建立一個共融的工作環境。我們歡迎來自不同背景的求職者提出申請，如閣下在面試過程中有任何特別需求或需安排協助，請透過電郵 careers@hkjc.org.hk 與我們聯絡。求職者所提供的個人資料將根據本會就《個人資料（私隱）條例》向僱員及求職者發出的通知嚴格處理。如有需要，我們可即時提供該通知副本。