Requisition ID: 2190

Operations & Claims Coordinator

The Department

The Wagering Products (WP) Division is responsible for driving the wagering business strategy and results for the Club through the wagering products of Horse Racing (Local and Overseas), Football, Mark Six lottery and International Commingling with the aim to drive wagering turnover and revenue growth in a socially responsible and sustainable manner.

The team (Claim Management) provides the mission-critical wagering operations in account services, claims handling and lottery draw operation.

The job holder reports to the Assistant Claims Manager. S/he is responsible for handling, assessing and approving customer dividend claims in accordance with the Club’s Betting Rules and policies, authority limits, procedures and to ensure service performance pledges (KPIs) are met.

The Job

You will:

Responsible for handling, assessing and approving customer dividend claims in accordance with the Club’s rules and policies, authority limits, procedures and to ensure service performance pledges (KPIs) are met
Be analytical and tactful in preparing claim investigation reports, reply lines on claim cases, drafting SOP (Standard Operating Procedure)
Act as Duty-In-Charge to oversee operational flow, allocate resources and work with relevant business parties to accomplish end-to-end customer centricity
In-charge of the weekly Mark Six Draw operations and the necessary control and administration
Act as racecourse announcer on race meeting days
Contribute to the annual exercise of audits, reviews and drills to safeguard the integrity and professionalism of the claims and lottery operations
Assist Senior Manager to prepare documentations supporting the Betting Rules amendment administrative process
Take part in departmental / company projects and support in the implementation and execution of new initiatives
Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses
Undertake other duties as assigned by Line Manager

About You

You should have:

Possess tertiary education with a minimum of 6 years' working experience at supervisory level, preferably in operation and control, Business related, legal or customer services field
Excellent written communication ability and interpersonal skills in both English and Chinese, knowledge in Putonghua will be an asset
A good team player spirit and characteristic and have the pro-activeness and willingness to take ownership
Proficiency in MS Word, Excel and PowerPoint and good at Chinese typing
Strong business acumen and analytical skills
Knowledge of horse race betting and football betting products will be an advantage
Ablity to work on shift duties including weekends and holidays and work in China

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.