Part-time Customer Care Representative

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Department

The Integrated Contact Centre of Retail and Telebet Department provides one-stop service for the Club's customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc.

The Job

• Respond to customer enquiries via email/ Chatbot

• Provide accurate and efficient responses to customers, utilizing extensive product knowledge to deliver proficient service

• Demonstrating excellent communication skills and a professional attitude

• Assist customers in resolving issues, troubleshooting problems and providing guidance on our products and services

• Handle ad-hoc tasks assigned by your superior.

• Be available to work shifts, including weekends and public holidays.

About You

• DSE / HKCEE or above

• Prior experience in the customer service field is preferred

• Familiarity with correspondence handling is advantageous

• Strong multitasking abilities; self-motivated, adaptable, and flexible in a fast-paced environment

• Excellent interpersonal, communication, and problem-solving skills

• Ability to stay calm when handling aggressive or frustrated customers

• Proficiency in both written and spoken Chinese and English; fluency in Mandarin is a valuable asset

• Good typing skills; minimum typing speed of 50 words per minute with 90% accuracy in English, and a minimum speed of 20 words per minute with 90% accuracy in Chinese is required