Senior Engineer, End User Computing (M365 / Apple MAC)

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club’s IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club’s exploitation of the public cloud.
• Manage the complete lifecycle of the Club’s IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club’s colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

You will:

• M365 Support and administration, Apple Mac and Jamf Support and administration
• Manage, develop and deploy desktop solutions, workplace technologies and mobility solutions to meet business needs and IT workplace roadmap
• Provide technical support to end-user systems and tools, desktop applications, platforms, Remote Access and Mobility solutions, etc
• Learns what internal/external customers need and responds quickly, aiming to build trust and provide good service
• Keeps up with job trends and best practices, using this knowledge to help the team and improve customer experiences
• Takes initiative and accountability, proactively identifying opportunities and taking actions to improve
• Works to deliver on objectives, attempting to overcome challenges, obstacles, and setbacks
• Actively supports and helps team members to improve and achieve their own objectives

About You

You should have:

• 8 to 10 years of experience in End-user computing / Digital workplace technologies
• M365 Certification and experience in managing Apple Mac Environment with Jamf system. Good to have SCCM Knowledge.
• Excellent knowledge of Microsoft end-user products including Windows and Apple
• Knowledge in Intune management
• Articulates persuasively in both verbal and written communication, conveying complex information effectively 

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.