Senior Engineer, End User Computing

The Department

The IT Operations and Systems Department provides the Club’s internal and external customers with expected IT System and Services that enable business operations. The Department’s goal is to provide the Club’s IT customers with best in class IT service offerings and experience.

IT Operations and Systems serves as the primary user engagement channel for IT for help and service offerings fulfillment.  Engagement is offered 24x7 via phone, email and direct on-site support.

IT Operations and Systems is the Service owner responsible for; IT Data Computing facilities; production Infrastructure platforms; Incident, Change, Problem, Resilience, Capacity, Configuration, Procurement functions; Service Assurance and Quality management; and Level 1 /2 system support functions.

The Job

You will:

• M365 Support and administration, Apple Mac and Jamf Support and administration
• Manage, develop and deploy desktop solutions, workplace technologies and mobility solutions to meet business needs and IT workplace roadmap
• Provide technical support to end-user systems and tools, desktop applications, platforms, Remote Access and Mobility solutions, etc
• Learns what internal/external customers need and responds quickly, aiming to build trust and provide good service
• Keeps up with job trends and best practices, using this knowledge to help the team and improve customer experiences
• Takes initiative and accountability, proactively identifying opportunities and taking actions to improve
• Works to deliver on objectives, attempting to overcome challenges, obstacles, and setbacks
• Actively supports and helps team members to improve and achieve their own objectives

About You

You should have:

• 8 to 10 years of experience in End-user computing / Digital workplace technologies
• M365 Certification and experience in managing Apple Mac Environment with Jamf system. Good to have SCCM Knowledge.
• Excellent knowledge of Microsoft end-user products including Windows and Apple
• Knowledge in Intune management
• Articulates persuasively in both verbal and written communication, conveying complex information effectively 

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.