Senior Manager, Betting Systems Implementation

The Department

The Betting Control and Customer Operations Department ("BC&CO") delivers a comprehensive range of services to customers and stakeholders, supporting the Club’s multifaceted business operations. This support is provided through various specialized sections, including Betting Operations Control Centre (“BOCC"), Commingling Operation, Business Incident Management (“BIM”), Betting Services Operations (“BSO”), Customer Systems & Operations (“CS&O”), and Betting Systems & Implementation (“BSI”).

The BSI Section is responsible for overseeing User Acceptance Testing ("UAT") for wagering systems. This includes conducting user requirement analysis, planning UAT activities, developing test cases, and executing tests for both strategic initiatives and business-as-usual ("BAU") operations.

Reporting directly to the Head of Betting Operations and Systems, the jobholder plays a pivotal role in ensuring the integrity and reliability of wagering systems through UAT. As a key liaison between the Wagering Products (“WP”) and Information Technology (“IT”) Divisions, the jobholder leads the planning, execution, and governance of UAT activities for both strategic initiatives and BAU operations. This role demands strong leadership, stakeholder engagement, and a deep understanding of testing methodologies and wagering system compliance.

The Job

You will:

• Oversee All UAT Activities
• Leads the end-to-end planning, execution, and governance of UAT lifecycle for both strategic projects and BAU initiatives
• Ensures testing quality, traceability, and alignment with business objectives
• Stakeholder Engagement and Requirement Management
• Serves as a key interface between WP and IT Divisions on technical, operational, and strategic matters
• Facilitates alignment and effective communication across stakeholders throughout the testing lifecycle
• Translates user requirements into testable specifications for IT development
• Resolve requirement ambiguities and development issues through proactive and agile collaboration          
• Coordination of BAU user requirements
• Consolidates BAU user requirements from user departments
• Reviews, prepares, and/or manages various IT and Finance documentation to support development and testing activities
• Management of user acceptance tests
• Oversees user acceptance tests and ensures they meet functional and business needs
• Plans and organizes UAT schedules, strategies, objectives, and test cases
• Manages testing environments in collaboration with IT and ensure readiness for UAT
• Liaises with IT to ensure smooth and on-time systems implementation
• UAT Automation and Process Optimization
• Leads the strategy and implementation of UAT automation tools and frameworks to improve testing efficiency and scalability
• Identifies and implements process improvements to streamline test planning, execution, and reporting
• Incident management and Release Readiness
• Participates in troubleshooting and coordinates crisis management efforts
• Assists IT in resolving incidents and planning emergency releases
• Ensures all system changes and releases are well-tested and risk-mitigated to protect operational integrity
• Compliance and Operational Integrity
• Ensures compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business
• Safeguards the reliability and integrity of wagering systems through rigorous testing standards
• Undertakes other duties assigned by Head of Betting Operations and Systems

About You

You should have:

• Bachelor’s degree in business or technical - related discipline; advanced degree is an advantage
• Minimum 10 years of supervisory experience in operations, preferably within large-scale or mission-critical UAT environments
• Experience in transaction and system control within UAT environments is an advantage
• Proven ability to lead cross-functional teams and manage multiple UAT projects under pressure and tight timelines
• Strong interpersonal and communication skills in both English and Chinese; proficiency in Putonghua is an asset
• Extensive experience in critical operations and incident based defect-fixing testing management, with a deep understanding of related processes and system dependencies
• Demonstrated capability in stakeholder engagement, requirement analysis, and change management across business and technical domains
• Solid understanding of IT system development lifecycle (PDLC/Agile) and/or software application development
• Familiarity with test automation tools and methodologies is highly desirable
• Knowledge of the Club’s betting products and operational systems is preferred
• Proficient in using testing and project management tools to support UAT planning, execution, and reporting

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.