Senior Manager, Change Assurance

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job

You will:

• Lead the adaptation, implementation and evolution of the IT Divisions' Change Delivery capability via identification of delivery risks, and capturing lessons learnt that can be applied to all delivery methods (agnostic of waterfall or agile)
• Oversee delivery reviews and evaluations of all IT Divisional initiatives, focusing on all project management dimensions during the delivery life cycle
• Design and create high-quality project management and assurance templates under the guidance of the Change Management Lead
• Implement and maintain state-of-the-art templates and a standard framework in the IT Division for Programme and Project Management Assurance, focusing on managing stakeholders, planning, programme scope, risk issues, dependencies, and benefits
• Review and provide strategic recommendations for key technology programmes (all IT Opportunities and Initiatives) as the first line of governance against success criteria. Establish heatmaps based on project health status and track progress against assurance findings and recommendations until resolution
• Investigate IT projects to determine their status and progress. Ensure that improvement suggestions are implemented in a timely manner and meet quality standards
• Draft and follow up on action plans for each IT initiative to move into the desired state (“green zone”)
• Advocate for and raise project and programme management capabilities and quality throughout HKJC and IT
• Mentor and develop junior team members, fostering a culture of continuous improvement and professional growth

About You

You should have:

• Preferred degree from an accredited university
• Minimum of 10 years of experience in hands-on project management in a large complex organisation, and at least 5 years of management experience in leading teams and building relationships across various levels
• Effective interpersonal and communication skills
• Solid understanding and practical application of program management practices (e.g., Agile and PMP)
• Highly Collaborative
• English proficiency (written and spoken)
• Cantonese proficiency (written and spoken) is an advantage)
• Solid knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Project)
• Knowledge of Excel Macros and VBA is a plus
• Strong self-initiation, problem-solving skills and a can-do spirit
• Track record in project delivery from any background or industry
• Good problem-solving skills are required. The candidate needs to demonstrate a very good understanding of project management and be able to suggest viable solutions or recommendations to bring the project back on track
• Strong working relationships and influencing skills

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax: 2966-5770

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
 

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.