Senior Manager, Change Assurance

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job

• Lead the adaptation, implementation and continuous enhancement of IT Division’s Change Delivery capability by identifying delivery risks and embedding lessons learnt across waterfall, agile and hybrid delivery methods
• Oversee delivery reviews and assurance evaluations across IT Division initiatives, covering key project management dimensions throughout the delivery lifecycle
• Design and maintain high-quality project management and assurance templates under the guidance of the Change Management Lead
• Implement and maintain standardised frameworks, tools and templates for Programme and Project Management Assurance, covering stakeholder management, planning, scope, risks, issues, dependencies and benefits
• Review key technology programmes, opportunities and initiatives against agreed success criteria, providing governance insights, strategic recommendations, health heatmaps and follow-up on assurance findings through to resolution
• Assess IT projects to determine delivery status, progress and areas for improvement, ensuring agreed actions are implemented promptly and to the required quality standard.
• Develop and follow up action plans for IT initiatives to support movement towards the desired delivery health status
• Champion the uplift of project and programme management capability, quality and discipline across HKJC and the IT Division

About You

• Bachelor's degree in a relevant field such as Arts, Law, Communication, Business Administration, Information Technology, or Engineering
• Preferred degree from an accredited university
• Minimum 10 years of hands-on project management experience in a large, complex organisation, and at least 5 years of management experience in leading teams and building relationships across various levels
• Effective interpersonal and communication skills
• Solid understanding and practical application of program & project management practices (e.g., Agile and PMP)
• Highly Collaborative
• English proficiency (written and spoken)
• Cantonese proficiency (written and spoken an advantage)
• Effective interpersonal and communication skills
• Solid knowledge of Microsoft Suite (Word, Excel, PowerPoint and Project)
• Knowledge of Excel Macros and VBA is a plus
• Strong self-initiation, problem-solving skills and can-do spirit
• Track record in project delivery from any background or industry
• Good problem-solving skills are required. Candidate needs to demonstrate a very good understanding of project management and be able to suggest viable solutions or recommendations to bring the project back on track
• Strong working relationship and influencing skills

Apply Now!

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.