Senior Manager, IT Communication & Staff Engagement

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Business Management department plays a pivotal role in aligning IT operations with the strategic goals of the organization. This department is responsible for the planning and financial management of the division, as well as the management of third-party suppliers, key contracts, resources, technology capability development, communications (both internal and external to the team), KPI setting and reporting, and the tracking of board-reportable actions and key improvement initiatives across IT. Key responsibilities include:

• Overseeing IT financials to ensure responsible budgeting, forecasting, and cost management, enabling optimal allocation of resources through appropriate governance controls.
• Managing the IT workforce to foster a high-performance culture. This involves talent acquisition, technology capability development, retention strategies, and building a positive IT staff culture.
• Establishing and maintaining relationships with external vendors, negotiating contracts, and ensuring that service-level agreements (SLAs) are met to maximize value from partnerships.
• Performance management: implementing metrics and KPIs to evaluate IT performance.
• Staff development, engagement, and culture: organizing events and training programs for IT staff to promote professional growth, enhance skills, and strengthen team cohesion and culture.

The Job

You will:

• Develop and execute comprehensive IT communication strategies
  • Enhance information flow and transparency across IT departments through targeted communication strategies
  • Ensure timely and effective dissemination of key updates via internal communication channels
• Create and foster a diverse and inclusive IT culture
  • Cultivate a culture of trust, respect, and collaboration to attract, develop, and retain top IT talent
  • Act as a role model, supporting cross-team, divisional, and departmental efforts to drive a high-performance workplace
  • Inspire employees to contribute ideas and solutions that drive business success
• Collaborate with IT leadership to align communication efforts with strategic goals
  • Ensure IT communication and engagement initiatives are aligned with divisional objectives
  • Act as a key liaison between IT management and employees to foster alignment and clarity
• Measure and report on the effectiveness of communication and culture initiatives
  • Use data-driven insights to assess the impact of communication and engagement programs
  • Continuously refine strategies based on employee feedback and performance metrics

About You

You should have:

• Bachelor's Degree in a related discipline, such as communication, media management, public relations, journalism, HR management, or other disciplines that support specific business needs
• Minimum of 12 years’ experience in communication, culture management, preferably within IT or technology environments, in a sizeable organisation
• Proven ability to develop and implement effective communication strategies and culture programs
• Strong interpersonal and influencing skills with the ability to engage stakeholders at all levels
• Experience managing employee engagement initiatives and organising corporate events
• Data-driven mindset with experience using analytics to measure communication and engagement effectiveness
• Strong project management skills and ability to prioritise multiple tasks
• Ability to work collaboratively in a matrix environment and manage multiple priorities

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.