Senior Manager, Process improvement (1-year contract)

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job

You will:

• Process Analysis: Conduct thorough analyses of existing processes to identify inefficiencies and areas for improvement
• Methodology Implementation: Apply Lean, Six Sigma, and other optimization methodologies to streamline operations and reduce waste
• Collaboration: Work closely with cross-functional teams to facilitate process improvement workshops and training sessions
• Project Management: Lead and manage optimization projects from inception to completion, ensuring timely delivery and adherence to quality standards
• Data Analysis: Utilize data analytics tools to track process performance and measure the impact of optimization initiatives
• Documentation: Create and maintain comprehensive documentation of processes, improvements, and best practices
• Stakeholder Engagement: Communicate findings and recommendations to stakeholders at all levels, fostering a culture of continuous improvement

About You

You should have:

• Degree in Management, Business Analytics, or equivalent
• Minimum of 8 years proven experience in process optimization or a similar role
• Stakeholder Management, Process Improvement, Process optimization, Communication Skills, Strong analytical and problem-solving skills
• Lean Six Sigma Green Belt/Black Belt certification or equivalent is highly desirable
• Strong analytical and problem-solving skills
• Proficiency in process mapping and data analysis tools (e.g., Excel, Tableau)
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Proficiency in English (written and spoken) is mandatory
• Proficiency in spoken Chinese (Cantonese and Putonghua) is advantageous
• Strong sense of ownership and accountability
• Excellent organizational and time management skills

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax: 2966-5770

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
 

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.