Senior Manager, Project Delivery Quality Management

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job

You will:

• Help articulate the benefits of the new HR solution and how its application to the Club's current processes will improve our overall ways of working for staff and management
• Use site visits across the Club's key operations - racecourses, clubhouses, corporate offices - to speak directly with staff and managers to build understanding of current issues the new solution will help address
• Provide critical input to the design of a change management plan that will support the implementation of the SAP SuccessFactors cloud HR solution
• Ensure the change management plan includes (but is not limited to) elements such as user training, technology tools to support adoption, direct adoption tactics (such as resources deployed "in the business"), how the post-implementation support model will work, all supported by a communication campaign
• Help to socialise the change management plan with senior stakeholders, including the creation of presentation materials and the arrangement of meetings to present to stakeholder groups
• Provide input and support for broader culture change initiatives that the Club will or may embark upon
• Support in The Club's move to a more open plan office design that promotes collaborative ways of working
• Adhere to performance standards and motivate team members to provide high service standards to both internal and external customers
• Build on individual team members' strengths and strengthen skills and capabilities that are needed. Cultivate the mindset to constantly challenge the status quo for improvements
• Undertake special projects as assigned by the supervisor

About You

You should:

• Certification or qualification in various implementation methodologies, such as Agile, PMP
• 10+ years of overall work experience in either consulting or corporate roles that covered change related to organisation restructuring and system implementation
• Experience in using digital adoption tools such as WalkMe
• Previous experience in designing and delivering strategic change plans, and related campaigns and projects

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax: 2966-5770

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
 

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.