Senior Technical Manager, Application Development

The Department

The Service Delivery Department is responsible for designing and delivering “IT Digital Transformation Programme”. In addition, the department is responsible for the delivery of application solutions including Finance, HR, CRM and Enterprise Data Warehouse systems for the Club’s business portfolios and managing the IT Shenzhen delivery arm.

The Job

You will:

• Manage the application operation/infrastructure team on daily BAU support and service management tasks
• Lead a team with members from various internal functional areas and external service providers to deliver a Club-wide data platform within the given timeframe and resources
• Automation of operational tasks to improve the efficiency of the team
• Lead the team to manage and resolve incidents with minimal impact and take care of problem management for incident prevention
• Provide management reports of operation status and KPI regularly to management and provide continuous improvements
• Working closely with the project team and Cloud team on Capacity planning of infrastructure resources, and managing, project, monitoring, and optimising the Cloud spending of the Club-wise data platform
• Recommend a Cloud/on-premises architecture and infrastructure for the new data analytics platform in an efficient and scalable environment
• Contribute to the Cloud standards, requirements, and configuration of the hardware and system software required based on the agreed architecture
• Prepare infrastructure and technical requirements for the new data analytics platform technology architecture
• Manage vendor to implement system infrastructure (hardware and system software) and IT solution infrastructure based on the agreed infrastructure requirements and standards
• Analyse non-functional and technical requirements to ensure the application performance and availability meet the business users and IT’s requirements
• Provide training and coaching to internal IT people on the new data analytics platform technology
• Participate and contribute positively to create a diverse and inclusive culture with trust and respect. Play an active role to support cross-team/division/department efforts and model collaborative behaviours

About You

You should have:

• A bachelor's Degree in Computer Science, Information Technology, Engineering, or related disciplines
• Minimum of 8 years' relevant experience in Cloud operation management
• Experience in vendor management and infrastructure projects is a plus
• Exposure and experience in Cloud infrastructure management in AWS/Azure are necessary
• Experience with the software development lifecycle in waterfall and agile delivery approaches
• Hands-on experience in managing an offshore team, multiple vendors, contractors and subcontractors
• Hands-on experience in managing operations with a variety of platforms and technologies
• Experience with JIRA
• Demonstration of proven project management skills in managing IT project resources, timelines, budgets, deliverables and risks
• Excellent analytical mind and problem-solving skills
• Good understanding of the software development lifecycle
• Good awareness of commercial and contractual issues
• Strong ability in problem troubleshooting and diagnosis
• Proficiency in both spoken and written English, Cantonese and Putonghua
• knowledge in ITIL, IT operations, project methodology and tools
• Strong interpersonal and communication skills. Ability to communicate at all levels within the organisation (IT teams, business users) and with external vendors
• Agile / Scrum Master Certification (e.g.SAFe) is preferred 

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.