Senior Technical Manager, ITSM Solutions Architect

The Job

You will:

1 Strategic Planning & Alignment

• Collaborate with business and IT stakeholders to identify requirements for developing cybersecurity strategies that align with the Club's objectives
• Oversee initiatives that deliver value, maintain secure and resilient operations, and mitigate risks
• Stay informed on emerging cyber trends and evolving regulatory requirements to ensure the Club's cybersecurity strategies remain proactive, compliant, and aligned with best practices

2 Portfolio Management

• Collaborate with Cyber Security leadership to develop and manage a portfolio of critical services for business and IT stakeholders, ensuring high-quality delivery, gathering feedback, and prioritising improvements within the Cyber Security strategy and operational roadmap
• Develop and maintain the Book of Work (BOW) for Cyber Security initiatives by participating in IT S&P demand prioritisation and QBR processes, integrating the prioritisation framework that is aligned with the Club's overall methodology
• Regularly report on the cyber initiatives’ status, performance, and alignment with organisational goals, providing insights and updates to key stakeholders
• Engage with business and IT stakeholders to maintain transparency, manage expectations, and ensure shared understanding of priorities and objectives

3 Metrics & Reporting

• Define key performance indicators (KPIs) and metrics (OKRs) to measure the effectiveness of cybersecurity strategies and initiatives
• Prepare and present regular reports to executive leadership, highlighting portfolio performance, risk posture, and strategic recommendations

4 Business Integration

• Create the Cyber Security programme awareness and collaborate with the BISO to promote the cyber security control adoption across the Club, and promote Cyber initiatives with the business and IT teams
• Establish a close connection with BISO and respective stakeholders to ensure seamless integration of Cyber Security

5 Leadership & Team Development

• Provide leadership and mentorship to cross-functional teams involved in cybersecurity initiatives
• Role model a culture of collaboration, innovation, and continuous improvement within the Cyber Security Department
• Work to raise the external profile of the Cyber Security Department, and work with the team that does it

6 Inclusive Culture & Employee Resilience

• Develop resilience programs, foster psychological safety, and promote employee well-being through wellness initiatives and work-life balance
• Encourage open communication, amplify diverse perspectives, and collaborate with HR to implement flexible, employee-focused workplace policies
• Enhance staff wellbeing through programs, open communication, and work-life balance initiatives, fostering a positive and inclusive workplace culture
• Champion cyber security awareness initiatives, and develop a strong risk culture within the Cyber Security Department

7 Transformation & Operating Model

• Oversee the deployment and execution of the IGNITION Operating Model, aligning organisational design with strategic goals to enhance delivery capabilities and future-proof the engineering ecosystem
• Spearhead the transformation and adoption of DevSecOps and security by design as part of the HKJC target state operating model

About You

You should have:

• Bachelor’s degree in computer science, Information Technology, or a related field; a Master’s degree is preferred
• At least 15 years of work experience in the IT industry with 7+ years of experience in IT Service Management or observability solutions across distributed systems, with a strong focus on architecture and integration
• Experience in managing cross-functional teams and collaborating with various stakeholders to drive ITSM improvements
• Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues
• Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Proven project and supplier relationship management experience
• In-depth understanding of ITIL frameworks and best practices in ITSM
• Familiarity with industry trends and emerging technologies related to IT operations and service management
• Preferably possess TOGAF, PMP, and ITIL certifications
• Proficiency in ITSM tools such as ServiceNow, BMC Remedy or Helix, or Jira Service Management, including configuration and customization
• Holder of relevant certifications such as Certified Kubernetes Administrator (CKA) or equivalent, with preferred expertise in observability tools like Prometheus, Grafana and ELK stack
• Extensive knowledge of AIOps platforms and SRE methodologies
• Familiarity with cloud platforms and services (e.g., AWS, Azure), including their integration with ITSM processes
• Strong experience with DevOps practices, CI/CD pipelines, and automation tools to enhance software delivery and operational efficiency
• Experience with monitoring tools and frameworks that support performance management and real-time analytics

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.