Senior Technical Manager, OAT & NFR Governance

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club’s IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club’s exploitation of the public cloud.
• Manage the complete lifecycle of the Club’s IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club’s colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

• Review and redefine the end-to-end transition planning and execution workflow and process/procedure
• Collaborate with IT project teams, portfolios, system owners, and operations teams to define transition scope, timeline, and deliverables
• Develop and maintain transition plans, risk assessments, and communication plans
• Liaise with the operations team to ensure readiness through the defined acceptance criteria, with a supporting document for proper handover
• Validate that service acceptance criteria are met to confirm completion of handover.  Work across teams to ensure integrated support readiness and controls are in place
• Monitor post-transition performance during the nursing period to ensure the issue is being addressed at the early stage
• Provide non-compliance and exemption recommendations and risk remediation treatments, working with IT Delivery teams
• Perform periodic process and procedure review for enhancement
• Active participant in PDLC, SDLC, Release and Delivery governance forums, representing IPO on Service Acceptance, Delivery pipeline planning for Operational Risk remediation priorities
• Define and update the IT Service catalogue and service models based on transition scope and business service level requirements

About You

• University degree in Information Technology, Computer Science or related discipline
• ITIL v4 Certification will be an advantage
• PMP or relevant certification is preferred
• Proven 7+ years of work experience in IT operations, service management, or project delivery
• Strong understanding of ITIL frameworks, especially in Service Transition
• Excellent communication and stakeholder management skills
• Proficiency in project management tools and methodologies
• Good analytical mindset with problem-solving capabilities, as well as good communication and interpersonal skills
• Hands-on experience in transition management will be an advantage
• Knowledge in Change Management will be an advantage
• Experience in a cloud-based environment will be an advantage
• Experience in adopting System Capacity planning and knowledge management industry best practices
• A solid understanding of enterprise IT systems and infrastructure will be an advantage
• A sound knowledge of project management and relevant experience will be an advantage

Apply Now!

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.