Senior Technical Manager, OAT & NFR Governance

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club’s IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club’s exploitation of the public cloud.
• Manage the complete lifecycle of the Club’s IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club’s colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

You will:

• Review and redefine the end-to-end transition planning and execution workflow and process/procedure
• Collaborate with IT project teams, portfolios, system owners, and operations teams to define transition scope, timeline, and deliverables
• Develop and maintain transition plans, risk assessments, and communication plans
• Liaise with the operations team to ensure readiness through the defined acceptance criteria, with a supporting document for proper handover
• Validate that service acceptance criteria are met to confirm completion of handover.  Work across teams to ensure integrated support readiness and controls are in place
• Monitor post-transition performance during the nursing period to ensure the issue is being addressed at the early stage
• Provide non-compliance and exemption recommendations and risk remediation treatments, working with IT Delivery teams
• Perform periodic process and procedure review for enhancement
• Active participant in PDLC, SDLC, Release and Delivery governance forums, representing IPO on Service Acceptance, Delivery pipeline planning for Operational Risk remediation priorities
• Define and update the IT Service catalogue and service models based on transition scope and business service level requirements

About You

You should have:

• University degree in Information Technology, Computer Science or related discipline
• ITIL v4 Certification will be an advantage
• PMP or relevant certification is preferred
• Proven 7+ years of work experience in IT operations, service management, or project delivery
• Strong understanding of ITIL frameworks, especially in Service Transition
• Excellent communication and stakeholder management skills
• Proficiency in project management tools and methodologies
• Good analytical mindset with problem-solving capabilities, as well as good communication and interpersonal skills
• Hands-on experience in transition management will be an advantage
• Knowledge in Change Management will be an advantage
• Experience in a cloud-based environment will be an advantage
• Experience in adopting System Capacity planning and knowledge management industry best practices
• A solid understanding of enterprise IT systems and infrastructure will be an advantage
• A sound knowledge of project management and relevant experience will be an advantage

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.