Senior Technical Manager, Systems Assurance

The Department

The IT Operations and Systems Department provides the Club’s internal and external customers with expected IT System and Services that enable business operations. The Department’s goal is to provide the Club’s IT customers with best in class IT service offerings and experience.

IT Operations and Systems serves as the primary user engagement channel for IT for help and service offerings fulfillment.  Engagement is offered 24x7 via phone, email and direct on-site support.

IT Operations and Systems is the Service owner responsible for; IT Data Computing facilities; production Infrastructure platforms; Incident, Change, Problem, Resilience, Capacity, Configuration, Procurement functions; Service Assurance and Quality management; and Level 1 /2 system support functions.

The Job

You will:

• Drive the uplifting of testing environments, ensuring they are improved and optimized to meet current and future testing demands
• Oversee the configuration and maintenance of test environments to ensure they are reliable, functional, and capable of supporting regular releases, individual releases and production
• Work with system owners, IT teams, and stakeholders to address identified gaps, refine defined strategies, and ensure project progress and deliverables align with the plan
• Work closely with SA Test Managers to arrange SIT, SAT and Performance Tests, ensuring the environments support rigorous and comprehensive testing activities
• Plan, lead, and monitor uplifting projects while managing resources, schedules, risks, and budgets to ensure successful delivery
• Coordinate with the testing team to implement test automation capabilities as part of the test environment uplift, ensuring accuracy, efficiency, and consistency throughout the transition

About You

You will:

• Degree qualification in Computer Science, Information Technology or relevant disciplines
• Minimum 10 years of work experience in software/system testing including test environment management, and at least 5 years of management experience in leading teams and building relationships across various levels
• Experienced in working around large-scale and complex systems environments and be able to demonstrate the ability to deliver projects on time and with quality
• Detailed understanding of Software Development Life Cycle, quality assurance process, methodologies and best practices
• Ability to identify gaps, provide insights, and recommend improvements to align test environments with production needs
• Proficiency in English (written and spoken), Cantonese and Putonghua are preferred
• Solid working knowledge of Software Quality Assurance processes, methodologies, tools and best practices
• Test Environment Management:  Expertise in configuring, maintaining, and upgrading test environments to simulate production conditions
• Infrastructure Knowledge: Familiarity with databases, servers, networking, and cloud environments
• Troubleshooting: Strong skills in identifying and resolving test environment issues
• Configuration Management: Experience with tools like Jenkins and Docker, and expertise in CI/CD methodologies for environment setup and automation
• Security and Compliance: Knowledge of security patching and compliance standards for test environments

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.