Technical Manager, IT Asset Management

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club’s IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club’s exploitation of the public cloud.
• Manage the complete lifecycle of the Club’s IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club’s colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

You will:

• Lead IT Asset Lifecycle Management – Oversee procurement, deployment, maintenance, and retirement of IT assets to ensure efficiency and compliance
• Manage Configuration Data Accuracy – Ensure the integrity and reliability of configuration data within the CMDB through governance and validation
• Implement and Maintain Discovery Tools – Oversee automated discovery processes to maintain accurate and up-to-date asset visibility
• Optimise the CMDB – Continuously improve the Configuration Management Database to support IT operations and service management
• Drive Process Improvements – Analyse trends and performance data to enhance asset and configuration management workflows
• Collaborate with Cross-Functional Teams – Work closely with IT, procurement, and operations teams to align asset and configuration strategies with business needs
• Provide Technical Leadership – Guide and mentor team members, ensuring adherence to best practices and fostering a culture of continuous improvement

About You

You should have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master’s degree is preferred
• At least 12 years of work experience in the IT industry, with 5+ years of experience in IT Service Management or observability solutions across distributed systems, with a strong focus on architecture and integration
• Experience in managing cross-functional teams and collaborating with various stakeholders to drive ITSM improvements
• Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues
• Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Proven project and supplier relationship management experience
• In-depth understanding of ITIL frameworks and best practices in ITSM
• Familiarity with industry trends and emerging technologies related to IT operations and service management
• Proven track record of successfully leading ITSM
• Proven experience in ITSM tools such as ServiceNow, BMC Remedy or Helix, or Jira Service Management, including configuration and customization
• Familiarity with cloud platforms and services (e.g., AWS, Azure), including their integration with ITSM processes
• Proficiency in scripting (Python, PowerShell, Bash) and automation tools (Ansible, Terraform)
• Strong experience with DevOps practices, CI/CD pipelines, and automation tools to enhance software delivery and operational efficiency

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax: 2966-5770

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
 

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.