Technical Manager, IT Change Management

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club’s IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club’s exploitation of the public cloud.
• Manage the complete lifecycle of the Club’s IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club’s colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

You will:

• Change Request Evaluation: Assist in reviewing and assessing change requests for completeness and accuracy
• Documentation Management: Maintain and update change management documentation, including change logs and reports
• Stakeholder Communication: Collaborate with IT teams and stakeholders to gather information and provide updates on change requests and their status
• Change Impact Analysis: Support the analysis of potential impacts and risks associated with proposed changes
• Change Scheduling: Help coordinate change schedules to ensure that changes are implemented in a timely manner with minimal disruption
• Change Calendar and Maintenance Windows: Produce and maintain a change calendar and designated maintenance windows to standardise change processes and control associated risks
• Post-Implementation Review: Participate in post-implementation reviews to evaluate the success of changes and document lessons learned
• Process Improvement: Contribute to the continuous improvement of change management processes and practices
• Training and Support: Assist in training team members and stakeholders on change management processes and tools

About You

You should have:

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• ITIL Foundation Certification: ITIL v4 Foundation certification is preferred, or willingness to obtain it within the first year
• Previous experience in IT or a related field is a plus, but not required
• Basic understanding of IT systems, networks, and applications
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders
• Ability to work collaboratively in a team-oriented environment

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax: 2966-5770

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
 

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.