Technical Manager, IT Solutions (18-month contract)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class horse sports and entertainment organisation that acts continuously for the betterment of our society. The Club has a unique value creation model, through which the Club generates sustainable economic and social value for the benefit of the community and supports the HKSAR Government in combatting illegal gambling.  The Club is Hong Kong’s largest single taxpayer and one of the city’s major employers. Its Charities Trust is one of the world’s leading charity donors.

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job

• Support the planning and execution of business analysis activities for assigned initiatives
• Gather, document and validate business and user requirements through interviews, workshops, observation and document review
• Map current and future-state processes, customer journeys, data flows and business rules
• Maintain requirements documentation, traceability records, decision logs and change requests
• Coordinate with business users, product teams, architects, developers, testers and vendors to clarify requirements
• Coordinate vendor deliverable submission, review, comment resolution, acceptance evidence and document-control activities in accordance with agreed governance and quality requirements
• Support SIT, SAT and UAT planning, test-scenario preparation, defect clarification, business readiness and training materials
• Support data-migration and integration oversight through schedule tracking, dependency coordination, issue escalation and alignment of business, IT and vendor activities
• Track analysis issues and actions, escalate conflicts or gaps, and prepare status information
• Support implementation readiness, cutover planning, go/no-go governance, hyper-care tracking, knowledge transfer and transition to BAU support

About You

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Information Systems or a related discipline
• PMP, PRINCE2 Foundation, Scrum or PMO-related certification is advantageous
• Minimum 5 years of relevant experience in project coordination, PMO, business analysis or IT project delivery
• Experience supporting medium-to-large enterprise application, SaaS or transformation projects across the full delivery lifecycle
• Experience coordinating system integrators, software vendors and cross-functional business and IT stakeholders
• Knowledge of procurement, Source-to-Contract or ERP implementation is preferred
• Experience supporting testing, data migration, system integration, cutover and production-readiness activities is preferred
• Strong organisation, communication, documentation, facilitation and follow-up skills
• Proficiency in Jira, Confluence, Microsoft Project or equivalent planning tools, Excel, PowerPoint and Microsoft 365

Apply Now!

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.