Technical Manager, Logging and Monitoring

The Department

The IT Operations and Systems Department provides the Club’s internal and external customers with expected IT System and Services that enable business operations. The Department’s goal is to provide the Club’s IT customers with best in class IT service offerings and experience.

IT Operations and Systems serves as the primary user engagement channel for IT for help and service offerings fulfillment.  Engagement is offered 24x7 via phone, email and direct on-site support.

IT Operations and Systems is the Service owner responsible for; IT Data Computing facilities; production Infrastructure platforms; Incident, Change, Problem, Resilience, Capacity, Configuration, Procurement functions; Service Assurance and Quality management; and Level 1 /2 system support functions.

The Job

You will:

• Perform technical support on assigned projects to ensure design and implementation according to the specifications and requirements.
• Work collaboratively with the development team, infrastructure team, and other stakeholders to design and perform end-to-end monitoring solutions
• Review and leverage different monitoring matrix (e.g. Dashboard) to facilitate service performance monitoring
• Liaison with external vendors and 3rd party consultants
• Monitor usage and performance of the logging and monitoring platforms
• Align personal development plan with business objectives and embrace the transformation to move the team/department forward

About You

You should have:

• University degree or above in Computer Science or Engineering or equivalent
• Working experience on large scale software development/maintenance experience, in particular high throughput online transaction processing system
• Experienced with end-to-end monitoring across infrastructure, application, data
• Good interpersonal, communication, leadership, analytical thinking and problem-solving skills
• Proven vendor management and commination skill and able to lead an effective discussion
• Solid Agile understanding / experience
• 2 to 3 years of Project Management experience is an advantage
• Proficiency in written and spoken English. Cantonese and Putonghua is also preferred

Technical Skills

• Knowledge of ITIL operation process
• Experience with application monitoring tools (AppDynamics, Datadog)
• Experience with logging and collection solutions (Splunk)
• Experience with data presentation tools (Splunk, Tableau)
• Automation scripting (such as Ansible, Bash, Powershell, etc)
• Cloud Computing/Platform experience is a plus

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.