Telebet Services Assistant TW (TOE&C)

The Department

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

With around 86 Off-Course Betting Branches, 2 racecourses, and 4 Tele-betting centers; Retail and Telebet Services Department is committed to provide quality and efficient services to our customers throughout Hong Kong.

You will

Provide betting services and handle inquiries to customers via phone.
 

You should have

HKCEE/ DSE or above

Able to speak native Cantonese & English, with customer services would be an advantage
 

Pay Rate

HK$74per hour