Telebet Services Assistant TW (TOE&C)

The Department

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

With around 86 Off-Course Betting Branches, 2 racecourses, and 4 Tele-betting centers; Retail and Telebet Services Department is committed to provide quality and efficient services to our customers throughout Hong Kong.

You will

• Provide betting services and handle inquiries to customers via phone.
   

You should have

• HKCEE/ DSE or above
• Able to speak native Cantonese, with customer services would be an advantage
   

Pay Rate

HK$74per hour