“Growing Through Every Connection.”

 

Chelsey Yao - Management Trainee, Membership and Customer Excellence (2025 Intake)

“Growing Through Every Connection.”

 

Chelsey Yao - Management Trainee, Membership and Customer Excellence (2025 Intake)

“Joining The Hong Kong Jockey Club as a Management Trainee was an easy decision for me because of the Club's unique combination of purpose, scale and business diversity. The MT Programme stood out as a rare opportunity to gain exposure across different functions while contributing to an organisation that creates meaningful impact for Hong Kong. I was excited by the opportunity to challenge myself in unfamiliar environments, work with talented colleagues, and develop a well-rounded business perspective early in my career. 

My rotations in Mainland Marketing and Racecourse Management have provided me with some of the most rewarding experiences of my career so far.  

During my time in Mainland Marketing, I supported a community event that brought underprivileged children to visit the Hong Kong-Zhuhai-Macao Bridge together with Mainland members. It was memorable seeing the positive impact these events can create for participants. As it was also my final day of the rotation, I was deeply touched when the team gathered after the event to celebrate together. 

In Racecourse Management, I gained first-hand exposure to race day operations and customer experience management. One of my most meaningful projects involved analysing booking patterns and venue utilisation data to identify opportunities to improve customer experience while optimising resources. 

These experiences have shown me how different teams come together to create exceptional experiences for customers. My advice to future MTs is to stay curious, embrace new challenges, and never hesitate to step outside your comfort zone. The more proactive you are in learning from different people and functions, the more rewarding your journey will be.”